Common Consumer Issues in the NDIS

Recent observations across the disability sector have identified several areas where participants may experience difficulties.

Misleading Claims About NDIS Funding

Some businesses incorrectly suggest that their products or services are “NDIS approved” or guaranteed to be funded.

In reality:

• there is no automatic NDIS approval for products or services

• funding depends on a participant’s individual plan, goals and eligibility

If a participant purchases something that is later deemed not claimable under their plan, they may be left paying the cost themselves.

Participants should always check with their support coordinator, plan manager or the NDIA before making large purchases.